FAQ

Do you have any other cord colour options?

Absolutely! The eight colours we show on our website are our eight most popular colours, but if you have a particular colour in mind that you would like, contact us at info@nuvarti.com and we will let you know if we can find something that matches!

I have a particular design in mind that I would like to create using the jam jars, can you help?

We love creating something totally unique for a customer, so if you have a design in mind, get in touch at info@nuvarti.com and we will work with you to create a truly bespoke piece of work.

The jam jar lamps are great but I’d love more than 3.5 metres of cord. Is this possible?

The beauty of Nuvarti is that we want to make our lights perfect for you, so if you need that little bit more cord (or a lot more), let us know at info@nuvarti.com and we can customise the order to suit your specification.

I own a business and am looking for a lighting designer. Is this something you do?

Working alongside a client is one of our favourite things, so if you have a commercial job and are looking for lights that are going to make people go ‘Wow!’ then we’re the company for you. As part of our end-to-end design service, we will meet you on site, run through our requirements, work with to ensure the project stays on budget, and we can even arrange for the lights to be fitted by our qualified electrical team. If you would like to know more, please contact us at info@nuvarti.com or speak to us on 0121 537 6671.

Why do you only recommend a certain wattage of bulbs for your lamps?

Depending on the light you purchase, we have thoroughly tested each one to ensure that they are up to health and safety standards. For our jam jar lamps, we recommend using no more than a 15W bulb due to the nature of the glass of the jar. All the lids of the jars are vented to ensure unnecessary heat created by the bulb is released, and the glass is toughened during production, but if you opt for our beautiful Edison bulbs, due to the filaments, they tend to heat up that bit quicker than a more modern bulb. Therefore a 15W bulb will ensure that the glass doesn’t get too hot to the touch.

I’ve seen a shade/cage on your website that I love but I want it in a different colour. Is this something you can do?

All of our shades and cages can be personalised to your taste so just let us know what colour you are after (ideally giving us the RAL code) and we can get something made up just for you. Just email info@nuvarti.com.

If I order something on your website, how long will it take to be delivered?

We hand make all our products, so as soon as we receive your order we get to work on it straight away. We tell all our customers that your order will take a maximum of 2 weeks to be delivered, but in most cases it will be dispatched much quicker than this.

My light has arrived, but the postman has been a little heavy handed and it is broken. What should I do?

Let us know straight away. We know these things happen and they can’t always be helped so if your light is damaged in anyway or does not work, get in touch at info@nuvarti.com and we will arranged for a replacement to be sent out to you ASAP.

What is your returns policy?

We know that sometimes you order something, and for one reason or another it’s not quite right. If this is the case, let us know within 90 days of your purchase and, as long as the light is in full working order and in a re-saleable condition, we will give you a full refund on the cost of the light. We ask that you let us know at info@nuvarti.com and then post the light back to us at-

Nuvarti Design Ltd
20 Worlds End Avenue
Quinton
Birmingham
B32 1JE

Once we have received the light back to us, we will issue the refund.

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